Frequently asked questions - KINN Living EU

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Frequently asked questions

About KINN

KINN takes its namesake from KIN, which means family. The KINN co-founder's cousin Sophy Henn actually came up with it.

You can find KINN on our website as well as our plant based cleaning and laundry care in Waitrose, and selected products in our boutique stockists, a list of which is here.

Currently no, but we are working on it!

We’re very sorry if this happens, but if it does simply send an email to with your order number, and if you can some pictures of the damaged goods and we’ll help get it sorted!

We ship to wherever you are! However if you can’t find your address/country during checkout simply drop us an email and we can help organise your order.

KINN Cleaning Products

Yes they are!

Certainly not!

Yes, you can find out more about our ingredients on our product page and here.

We list our natural percentages on our product pages. (including organic percentages on our organic product pages)

No, they are plant based, natural and eco-friendly, we use organic essential oils where possible.

We use essential oils that contain natural antibacterial properties, such as rosemary oil, but KINN products are not classified antibacterial as we do not use harsh chemicals like bleach. But did you know that studies have found that “anti bacterial” soaps are not better, cleaner or safer than regular soap? Natural antibacterial essential oils have gained an increased interest and are considered as safe and eco- friendly alternative to control foodborne bacteria and other pathogenic microorganisms, notably drugs resistant ones.6,7 - MedCrave - Advances in Cytology & Pathology 'Antibacterial Activities of rosemary essential oils and their components against pathogenic bacteria'

KINN Laundry Products

Yes they are!


Yes they are, chicory root is one of the ingredients!

Yes, and you can find the percentage on the product listing page

They are not certified organic

KINN Products

Nothing is chemical free. Everything has a chemical compound. We do however try to steer clear of harsh chemicals as much as possible.

No we don’t … does anyone anymore?

We use recyclable plastic and we are working on refills (more to come soon!)

It is, aside from the pump and spray, these contain a small metal trigger so they can either be dismantled and recycled in parts, or you can keep and repurpose them. We’re working on refills so this hopefully wont be a problem soon!

Yes they are, though we don’t recommend spraying them directly at your pets, but using them the same way you would normally.

Simply drop us an email to and we can get them to you.

Our ingredients are responsibly sourced by our suppliers and manufacturers, in accordance with the Soil Association we source from organic farms that are on the accredited list of suppliers.

Yes you can

Whilst we have not dermatologically tested our products, yet, we do know that many people who have psoriasis, eczema and sensitive skin have had very positive results when using KINN. The formulas have been developed to be as gentle on skin and our environment as possible. Though we would always recommend a patch test if you are unsure.

No, we do not use sodium lauryl sulphate in our products.

The Soil Association recognises SCS (sodium coco sulphate) as a safer alternative to SLS (Sodium lauryl sulphate), but to expand a little on the differences between the two. Both of these ingredients are made in the same way, by treating fatty acids with sulphuric acid and then neutralising with an alkali. However the difference lies in the origins of the ingredients. SLS is made using purified and isolated Lauric Acid, whereas SCS is made from coconut oil. This difference in starting materials has an impact on the end product, SLS as a smaller and relatively simple molecular mass than SCS, so SLS can thus penetrate the epidermis of the skin more easily where as SCS, due to its larger and more complex molecular mass cannot do so. These differences are recognised by international authorities and have two different CAS numbers (chemical abstracts service which identifies all chemical compounds in an internationally approved database) – SLS CAS number – 151 – 21 – 3. SCS CAS number – 97375 – 27 – 4.

By using organic ingredients you’re not only getting a superior product free from harsh chemicals, but you’re also helping our planet! Organic ingredients are grown with as little chemicals like pesticides as possible, and even then these are as gentle as they can be. This helps the soil and all the creates and biodiversity found within it to stay healthy! The ingredients are traceable and from responsible sources. There are a myriad more reasons for using organic ingredients and I think the best place to start is with the Soil Association website.

There are a myriad of reasons why one would choose to use plant-based ingredients, one of these is because if you are choosing a plant-based lifestyle it’s important to extend this into what you clean your homes with. Many products you wouldn’t expect can contain ingredients that are derived from animal by products. Plant-based eco friendly ingredients are also derived from a sustainable sources and not from the petrochemical industry. In contrast the way of sourcing these ingredients in gentler on our environment. When it comes to using these ingredients the lack of harsh chemicals used is another bonus as we aren’t filling our immediate environment with harsh chemicals, and when we rinse these products away they aren’t further polluting our water systems. At KINN we also choose to avoid using artificial dyes and fragrances in our products, this may mean that the smell of products is lighter than traditional cleaning products, but the use of natural essential oils means that what you do smell isn’t harmful.

All of our products have been formulated to be as safe and natural as possible, we use plant-based ingredients and steer away from harsh chemicals. However, there is strict labelling regulation for products that contain natural oils. (EC) No.1272/2008 (CLP) and Detergent Regulation (EC) No. 648/2004.

No, we do not use palm oil in any of our products.